TERMS & CONDITIONS
π Terms & Conditions
Welcome to BRANDEDOVERSTOCK.COM. By placing an order through our platform, you agree to comply with the following terms and conditions which govern all wholesale transactions made via our website.
- Minimum Order Value: A minimum order value of β¬500 applies to all customers, regardless of country of origin.
- Pricing: All listed prices exclude VAT and shipping fees. Final invoices are calculated accordingly.
- Payment Terms: We only accept Bank Transfer as a payment method. Full payment must be made within 3 business days of receiving the invoice.
- Unauthorized Discounts: No discounts, rounding, or special prices are allowed unless pre-approved in writing by our management.
- Order Reservation: Products are reserved for 3 business days upon order placement. Unpaid orders will be automatically cancelled after this period.
- Order Preparation: Orders are prepared and packed only after full payment has been received and confirmed.
- Shipping & Delivery: Orders are shipped within 3 business days after payment confirmation via DPD, DHL, or UPS. Delivery time varies by country and carrier service levels.
- Shipping Costs: All shipping costs are the responsibility of the customer and added to the final invoice.
- Claims Window: All complaints or claims must be made within 3 calendar days of receipt of goods. Claims made after this period will not be accepted.
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Returns: Returns are only accepted in cases of:
- Factory defects or production issues,
- Mismatch between ordered and delivered items.
Return requests must be sent to [email protected] along with clear photographic evidence.
- Return Compensation: Approved returns are refunded via store credit (voucher) only. Cash refunds are not available.
- Exchanges: We do not offer exchanges for size, model, or color. All sales are final.
- VAT Application (Germany & EU): A 19% VAT applies to all customers within Germany or the EU who do not provide a valid VAT ID.
- VAT Exemption (EU): Orders from EU customers who provide a valid VAT ID (registered in the VIES system) are exempt from VAT.
- VAT Application (Non-EU): Orders from outside the EU are also subject to 19% VAT. All additional import duties and taxes are the responsibility of the buyer.
- Pricing Rights: BRANDEDOVERSTOCK.COM reserves the right to update prices or modify offers without prior notice.
- Policy Changes: These terms and conditions may be amended at any time. The latest version is always available on this page.
π Additional Legal and Operational Clauses
- Product Descriptions and Images: Product visuals and descriptions are for reference only. Color and texture may vary slightly depending on device and lighting. These differences do not qualify as defects.
- Contract Formation: Submitting an order constitutes a purchase offer. A contract is only formed once the order is confirmed via email by BRANDEDOVERSTOCK.COM.
- Force Majeure: In cases of natural disaster, war, pandemic, cyberattack, supply chain disruptions or government restrictions, we reserve the right to delay or suspend service without liability.
- Intellectual Property: All logos, trademarks, images, and written content are property of BRANDEDOVERSTOCK.COM or its partners and may not be reused without written consent.
- Account Security: Customers are responsible for the confidentiality of their account information. Unauthorized use must be reported immediately.
- Jurisdiction and Language: In case of dispute, the Turkish version of this text shall prevail. Legal disputes are subject to the jurisdiction of Berlin, Germany.
- Official Communication: All official notifications must be directed to [email protected]. Phone calls are for informational purposes only and not legally binding.
- Invoicing: Invoices are issued electronically after payment confirmation. Physical copies can be provided upon request.
- Right to Refuse Orders: We reserve the right to cancel orders and restrict access to our platform in cases of fraud, repeated non-payment, or abusive behavior.
- Third-Party Links: Our website may contain links to external platforms. We are not responsible for the content, functionality, or security of those third-party websites.
Thank you for choosing BRANDEDOVERSTOCK.COM. By working with us, you acknowledge your acceptance of these terms in full.